Shipping policy
SHIPPING POLICY
Effective Date: 20/july/2026
K-Beautys is committed to delivering authentic Korean beauty products safely and efficiently to customers worldwide. This Shipping Policy explains our shipping procedures, delivery estimates, shipping charges, customs information, and customer responsibilities.
1. Shipping Coverage
We currently ship to most countries worldwide. However, some products may be unavailable in certain countries due to local laws, import restrictions, carrier limitations, or manufacturer policies.
If we are unable to deliver to your location after your order has been placed, we will notify you promptly and provide a full refund for any unavailable items.
2. Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, public holidays, promotional campaigns, or peak shopping seasons may require additional processing time.
Orders are processed only after payment authorization has been completed.
We reserve the right to verify customer information before dispatching an order to prevent fraud and ensure secure transactions.
3. Fulfilment
Orders are fulfilled through our fulfilment centre located in the Republic of Korea.
Products may be shipped directly from our Korean warehouse or from approved fulfilment partners depending on inventory availability.
If your order contains multiple products, they may be shipped separately at no additional shipping cost to ensure faster delivery.
4. Shipping Methods
Shipping methods vary depending on destination and product availability.
Orders may be shipped using reputable international courier companies including:
• DHL Express
• FedEx
• UPS
• EMS
• Aramex
• Korea Post
• Other trusted logistics providers
The selected courier may vary depending on destination, shipping speed, customs requirements, and operational circumstances.
5. Estimated Delivery Times
Estimated delivery times are provided for guidance only.
Typical delivery estimates are:
• South Korea: 1–3 business days
• United Arab Emirates: 3–7 business days
• GCC Countries: 4–8 business days
• Asia: 5–10 business days
• Europe: 5–12 business days
• United Kingdom: 5–12 business days
• United States: 5–12 business days
• Canada: 6–14 business days
• Australia & New Zealand: 6–14 business days
• Other International Destinations: 7–20 business days
Delivery times may vary due to customs clearance, weather conditions, transportation delays, public holidays, or circumstances beyond our control.
Estimated delivery dates are not guaranteed.
6. Shipping Charges
Shipping charges are calculated during checkout based on:
• Delivery destination
• Package weight
• Package dimensions
• Shipping method selected
• Promotional shipping offers
From time to time, we may offer free shipping promotions subject to minimum purchase requirements or destination eligibility.
7. Customs Duties, Taxes and Import Charges
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other government charges imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.
K-Beautys has no control over customs fees or import regulations and cannot estimate the amount that may be charged by your local customs authority.
Customers are responsible for complying with all import requirements applicable in their country.
8. Customs Delays
Orders may occasionally be delayed due to customs inspections or government clearance procedures.
These delays are outside our control and are not considered delivery failures.
Refunds or compensation will not be provided for delays caused solely by customs clearance or government authorities.
9. Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.
This includes:
• Full recipient name
• Complete delivery address
• Postal or ZIP code
• Telephone number
• Email address
If an incorrect or incomplete address results in delivery failure, return shipping costs, storage fees, or re-shipping charges, these costs shall be borne by the customer.
If an order has not yet been dispatched, customers should contact Customer Care immediately to request any address corrections.
10. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, where available.
Tracking updates are provided directly by the shipping carrier.
Please allow up to 48 hours for tracking information to become active after dispatch.
11. Failed Delivery Attempts
Courier companies may attempt delivery multiple times depending on their local policies.
If delivery cannot be completed due to customer unavailability, refusal to accept the parcel, failure to pay customs duties, or failure to collect the parcel from the courier or customs office, the shipment may be returned to us or abandoned by the carrier.
Any additional shipping costs, customs fees, storage charges, or return shipping fees resulting from failed delivery attempts shall be the responsibility of the customer.
12. Lost Shipments
If your parcel appears to be lost during transit, please contact Customer Care as soon as possible.
We will work with the shipping carrier to investigate the shipment.
Investigations may require several business days depending on the courier.
Refunds or replacements for lost shipments will only be issued after the courier officially confirms that the shipment has been lost.
13. Damaged Packages
If your parcel arrives visibly damaged, we recommend:
• Photograph the package before opening.
• Photograph all damaged products.
• Keep all packaging materials.
• Contact Customer Care within 48 hours of delivery.
Failure to report transit damage promptly may affect our ability to submit claims with the shipping carrier.
14. Missing Items
If any item is missing from your order, please notify us within 7 days of delivery.
Please include:
• Order number
• Product name
• Photographs of the received package
• Photographs of all received products
We will investigate the issue and provide an appropriate resolution where applicable.
15. Refused Shipments
If a customer refuses delivery for reasons other than shipping damage or an error made by K-Beautys, any refund issued may be reduced by:
• Original shipping charges
• Return shipping costs
• Customs duties
• Import taxes
• Carrier handling fees
• Restocking fees, where applicable
If the returned parcel is destroyed or abandoned by customs or the courier because the customer refused to accept delivery or failed to complete customs clearance, no refund will be issued.
16. Delivery Delays Beyond Our Control
We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
• Customs inspections
• Government actions
• Natural disasters
• Severe weather
• Airline delays
• Transportation disruptions
• Strikes
• Public holidays
• Pandemics
• Civil unrest
• Carrier operational issues
Delivery estimates are provided as guidance only and do not constitute guaranteed delivery dates.
17. High-Risk Orders
To protect our customers and prevent fraudulent transactions, certain orders may require additional identity verification before shipment.
If verification cannot be completed, we reserve the right to cancel the order and issue a full refund.
18. Shipping Restrictions
Certain cosmetic or beauty products may be restricted or prohibited in some countries.
Customers are responsible for ensuring that the products ordered comply with the laws and regulations of their destination country.
K-Beautys shall not be responsible for products refused entry by customs authorities due to local import restrictions.
19. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Any revisions will become effective immediately upon publication on our website.
Your continued use of our website constitutes acceptance of the updated Shipping Policy.
20. Contact Us
Customer Care
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp
+971 50 500 3954
Head Office
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
Fulfilment Centre
Orders are fulfilled and dispatched from our fulfilment partner located at:
4–6P, 55, Sapyeong-daero 55-gil
Seocho-gu
Seoul
Republic of Korea
Wholesale & Bulk Orders
We welcome enquiries from wholesalers, distributors, retailers, pharmacies, beauty salons, spas, clinics, ecommerce businesses, and marketplace sellers worldwide.
For wholesale enquiries, please contact:
care@k-beautys.shop
care@k-beautys.online
Please include your company name, country, business type, products or brands of interest, and estimated monthly purchase quantity. Our Business Sales team will respond with pricing and partnership opportunities.