Accessibility Statement
ACCESSIBILITY STATEMENT
Effective Date: 20 July 2026
K-Beautys, operated by Ubiquitous FZE, is committed to making our website accessible and usable for as many people as possible, including people with disabilities.
We aim to provide an inclusive online shopping experience and continuously work to improve the accessibility, usability, and functionality of our website.
- OUR COMMITMENT
We aim to follow recognised accessibility principles and make reasonable efforts to ensure that customers can:
• Navigate the website using a keyboard.
• Read website content using screen-reader software.
• Zoom or enlarge text without losing essential functionality.
• Understand product descriptions, prices, buttons, and checkout information.
• Access important information using clear headings and readable text.
• Complete purchases and contact Customer Care with reasonable ease.
- ACCESSIBILITY FEATURES
Depending on the device, browser, and assistive technology used, our website may include:
• Clear page headings.
• Descriptive links and buttons.
• Alternative text for important images.
• Keyboard-accessible navigation.
• Readable fonts and colour contrast.
• Structured forms and labels.
• Responsive layouts for mobile, tablet, and desktop devices.
• Visible focus indicators for keyboard navigation.
- THIRD-PARTY SERVICES
Our website uses Shopify and may include services provided by third parties, including payment processors, shipping providers, applications, social-media platforms, and external websites.
Some third-party content or services may not fully meet the same accessibility standards. We do not control all third-party platforms, but we encourage our service providers to maintain accessible services.
- ONGOING IMPROVEMENTS
Accessibility is an ongoing process.
We may periodically review our website, update content, improve navigation, adjust design elements, and address accessibility issues identified through testing or customer feedback.
- ASSISTANCE WITH ORDERS
Customers who experience difficulty using our website may contact Customer Care for assistance with:
• Product information.
• Placing an order.
• Checking an order.
• Understanding shipping information.
• Returns and refunds.
• Accessing policy information.
Where reasonably possible, we will provide the requested information or assistance through an alternative communication method.
- ACCESSIBILITY FEEDBACK
We welcome feedback about the accessibility of our website.
When contacting us, please include:
• The page or feature causing difficulty.
• A brief explanation of the issue.
• The device and browser used, where known.
• The type of assistive technology used, if applicable.
We will review accessibility concerns and make reasonable efforts to provide assistance or correct identified issues.
- CONTACT US
Customer Care
Email:
Phone / WhatsApp:
Head Office:
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
ABOUT US
Welcome to K-Beautys, your destination for authentic Korean skincare, cosmetics, personal-care products, and beauty essentials.
K-Beautys is operated by Ubiquitous FZE, a company based in Sharjah, United Arab Emirates. Our products are sourced and fulfilled through trusted partners in the Republic of Korea, allowing us to deliver Korean beauty products directly to customers worldwide.
OUR MISSION
Our mission is to make authentic Korean beauty products accessible to customers around the world through a simple, secure, and reliable online shopping experience.
We aim to offer carefully selected products from established and emerging Korean beauty brands while maintaining transparent product information, dependable customer service, and international delivery.
AUTHENTIC KOREAN BEAUTY
Korean beauty is recognised globally for its innovative formulations, high-quality ingredients, advanced skincare technology, and thoughtful approach to personal care.
Our product range may include:
• Cleansers.
• Toners and essences.
• Serums and ampoules.
• Moisturisers.
• Sunscreens.
• Masks.
• Eye care.
• Lip care.
• Body care.
• Hair care.
• Makeup.
• Beauty tools and accessories.
Products are sourced through approved suppliers, distributors, manufacturers, and fulfilment partners.
DIRECT FULFILMENT FROM KOREA
Orders are fulfilled and dispatched through our fulfilment partner in Seoul, Republic of Korea.
Direct fulfilment from Korea helps us provide access to a broad selection of products while reducing unnecessary handling between the source and the customer.
GLOBAL CUSTOMERS
K-Beautys serves retail and business customers in eligible countries worldwide.
Delivery availability, shipping charges, customs requirements, and estimated delivery times may vary according to destination.
OUR VALUES
Authenticity
We aim to supply genuine products obtained through trusted commercial channels.
Transparency
We provide clear information about prices, shipping, returns, privacy, and customer responsibilities.
Customer Care
We aim to respond to customer enquiries professionally and provide reasonable assistance throughout the purchasing process.
Global Accessibility
We work to make Korean beauty products available to customers across different countries and markets.
Continuous Improvement
We regularly review our product selection, website, services, and customer experience.
BUSINESS AND WHOLESALE ENQUIRIES
We welcome enquiries from:
• Retailers.
• Wholesalers.
• Distributors.
• Pharmacies.
• Beauty salons.
• Spas.
• Clinics.
• Ecommerce businesses.
• Marketplace sellers.
• Corporate buyers.
CONTACT US
Email:
Phone / WhatsApp:
Head Office:
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
Fulfilment Centre:
4–6P, 55, Sapyeong-daero 55-gil
Seocho-gu
Seoul
Republic of Korea
FAQ
- ARE YOUR PRODUCTS AUTHENTIC?
Yes. We aim to supply authentic Korean beauty products sourced through trusted manufacturers, authorised distributors, established suppliers, and approved fulfilment partners.
- WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Orders are fulfilled and dispatched through our fulfilment partner in Seoul, Republic of Korea.
- DO YOU SHIP INTERNATIONALLY?
Yes. We ship to most eligible countries worldwide.
Shipping availability may depend on the destination, courier coverage, local import regulations, and product restrictions.
- HOW LONG DOES DELIVERY TAKE?
Estimated delivery times vary according to destination.
Typical international delivery may take approximately 5–14 business days after dispatch. Some destinations may require longer.
Processing time, customs clearance, public holidays, weather, and courier delays may affect delivery.
- HOW LONG DOES ORDER PROCESSING TAKE?
Orders are normally processed within 1–3 business days after successful payment.
Processing may take longer during weekends, public holidays, promotions, or peak seasons.
- HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, tracking details will be sent to the email address used during checkout, where tracking is available.
You may also use the Track Your Order page or contact Customer Care.
- WHY IS MY TRACKING INFORMATION NOT UPDATING?
Tracking information may require up to 48 hours to become active after dispatch.
Updates may also be delayed while a parcel is moving between countries, awaiting customs clearance, or being transferred between courier networks.
- WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise during checkout, these charges are the customer’s responsibility.
- CAN I CANCEL MY ORDER?
Contact Customer Care immediately after placing your order.
Cancellation may be possible before processing or dispatch begins. Once an order has entered fulfilment or has been shipped, cancellation may no longer be possible.
- CAN I CHANGE MY DELIVERY ADDRESS?
Contact Customer Care immediately.
We may update the address if the order has not entered processing or been dispatched. Address changes cannot be guaranteed after an order has been confirmed.
- WHAT HAPPENS IF I ENTER THE WRONG ADDRESS?
Customers are responsible for providing complete and accurate delivery information.
Additional shipping, storage, return, customs, or re-delivery charges resulting from incorrect information may be charged to the customer.
- CAN I RETURN A PRODUCT?
Eligible unopened, unused, and resalable products may be returned according to our Return and Refund Policy.
For hygiene and safety reasons, opened or used cosmetics and personal-care products cannot normally be returned unless they are damaged, defective, or supplied incorrectly.
- WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Contact Customer Care as soon as possible and provide:
• Your order number.
• Photographs of the outer package.
• Photographs of the shipping label.
• Photographs or video showing the damaged product.
• A description of the issue.
Keep the product and all packaging until the case has been reviewed.
- WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?
Contact Customer Care with your order number and clear photographs of the item received.
We will review the issue and provide an appropriate resolution.
- WHAT SHOULD I DO IF AN ITEM IS MISSING?
Report missing items within 7 days of delivery.
Provide photographs of the received parcel, packaging, shipping label, and all products received.
- DO YOU OFFER EXCHANGES?
Direct exchanges may not always be available for international orders.
Where appropriate, we may offer a replacement, refund, store credit, or another reasonable resolution.
- HOW ARE REFUNDS ISSUED?
Approved refunds are normally returned to the original payment method.
Processing times depend on the payment provider and financial institution.
- CAN I RETURN A PRODUCT BECAUSE IT DOES NOT SUIT MY SKIN?
Individual results may vary.
A product is not considered defective solely because it does not suit a customer’s skin type, preference, colour expectation, or personal sensitivity.
Always review the ingredients and perform a patch test before full use.
- DO YOU PROVIDE MEDICAL ADVICE?
No. Product information on our website is provided for general informational purposes only and is not medical advice.
Consult a qualified healthcare professional regarding allergies, skin conditions, pregnancy, medication, or medical concerns.
- CAN PRODUCT PACKAGING BE DIFFERENT FROM THE WEBSITE IMAGE?
Yes. Manufacturers may update packaging, labels, ingredients, or product design without prior notice.
The product supplied may have updated packaging while remaining genuine.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed during checkout and may vary according to country, currency, and payment-provider availability.
- IS PAYMENT SECURE?
Payments are processed through secure third-party payment providers.
K-Beautys does not directly store complete payment-card details on its servers.
- WHAT CURRENCIES CAN I USE?
Available currencies may be displayed automatically according to your location or selected market.
The final currency and amount payable will be shown during checkout.
- DO YOU OFFER WHOLESALE PRICING?
Yes. Wholesale and bulk-order enquiries are welcome.
Please visit our Wholesale & Bulk Orders page or contact:
care@k-beautys.shop
care@k-beautys.online
- HOW CAN I CONTACT CUSTOMER CARE?
Email:
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp:
+971 50 500 3954
TRACK YOUR ORDER
Use your tracking number to follow the delivery status of your K-Beautys order.
HOW TO FIND YOUR TRACKING NUMBER
After your order has been dispatched, we will send a shipping confirmation email containing your tracking number and courier information, where available.
Please check:
• Your email inbox.
• Your spam or junk folder.
• The email address used during checkout.
TRACKING ACTIVATION
Tracking information may require up to 48 hours to become active after dispatch.
A temporary delay does not necessarily mean that the parcel has not been shipped.
TRACKING UPDATES
Tracking may not update continuously while a parcel is:
• Moving between courier facilities.
• Being transported internationally.
• Awaiting customs clearance.
• Transferred to a local delivery partner.
• Delayed during weekends or public holidays.
DELIVERY DELAYS
Delivery may be affected by:
• Customs inspections.
• Import procedures.
• Weather.
• Transportation disruptions.
• Public holidays.
• Incorrect delivery information.
• Courier operational delays.
• Events outside our reasonable control.
ORDER NOT RECEIVED
When the estimated delivery period has passed, please:
- Check the latest tracking update.
- Check whether the courier attempted delivery.
- Check whether the parcel is waiting at a collection point.
- Check whether customs or the courier requested additional information or payment.
- Contact the local courier using your tracking number.
- Contact K-Beautys Customer Care if further assistance is required.
CUSTOMS CLEARANCE
International shipments may require customs clearance.
The customer may be asked to provide identification, address confirmation, tax information, proof of purchase, or payment of import charges.
Failure to complete customs requirements may result in delay, return, abandonment, or destruction of the shipment.
INCORRECT DELIVERY INFORMATION
Customers are responsible for providing complete and accurate shipping details.
Contact Customer Care immediately when an address correction is required. Changes may not be possible after processing or dispatch.
CONTACT CUSTOMER CARE
Please provide:
• Your full name.
• Order number.
• Tracking number.
• Delivery country.
• A screenshot of the latest tracking update.
Email:
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp:
+971 50 500 3954
WHOLESALE & BULK ORDERS
K-Beautys welcomes wholesale, bulk-purchasing, retail-supply, distribution, and business partnership enquiries from eligible customers worldwide.
WHO CAN APPLY?
We welcome enquiries from:
• Wholesalers.
• Distributors.
• Retail stores.
• Pharmacies.
• Beauty salons.
• Spas.
• Clinics.
• Ecommerce businesses.
• Marketplace sellers.
• Hotels.
• Corporate buyers.
• Professional beauty businesses.
AVAILABLE OPPORTUNITIES
Depending on product availability, brand restrictions, destination, and purchase quantity, we may offer:
• Wholesale pricing.
• Bulk-order quotations.
• Mixed-product orders.
• Retail supply.
• Distributor opportunities.
• Recurring supply arrangements.
• Corporate purchasing.
• International export support.
• Product sourcing assistance.
PRODUCT AVAILABILITY
Wholesale availability may vary according to:
• Brand.
• Product.
• Minimum purchase quantity.
• Destination country.
• Stock availability.
• Manufacturer or supplier conditions.
• Export and import regulations.
Some brands or products may not be available for wholesale supply in every country.
MINIMUM ORDER REQUIREMENTS
Minimum order quantities or minimum order values may apply.
Requirements will be confirmed after reviewing:
• Products requested.
• Estimated quantities.
• Destination country.
• Delivery method.
• Frequency of purchase.
• Business type.
PRICING
Wholesale prices are provided by quotation and may depend on:
• Order volume.
• Product mix.
• Brand.
• Current supplier prices.
• Currency exchange rates.
• Shipping method.
• Destination.
• Customs and documentation requirements.
Prices may change until a formal quotation or invoice is accepted and paid.
SHIPPING
Wholesale orders may be shipped by:
• International courier.
• Air freight.
• Sea freight.
• Road freight, where available.
• Customer-appointed freight forwarder.
Shipping arrangements will be confirmed according to order volume, destination, urgency, and product type.
CUSTOMS AND IMPORT REQUIREMENTS
Buyers are responsible for confirming that the products can legally be imported, registered, marketed, and sold in the destination country.
Unless agreed otherwise in writing, buyers are responsible for:
• Import permits.
• Product registrations.
• Customs duties.
• Taxes.
• Local labelling requirements.
• Regulatory approvals.
• Customs clearance.
• Storage and inspection fees.
PAYMENT TERMS
Payment terms will be stated in the quotation, proforma invoice, purchase agreement, or sales contract.
Orders will not be processed until the required payment has been received and verified.
AUTHENTICITY
We aim to supply genuine Korean beauty products sourced through trusted commercial channels.
HOW TO REQUEST A QUOTATION
Please email:
care@k-beautys.shop
care@k-beautys.online
Include:
• Company name.
• Contact person.
• Country.
• Business type.
• Website or marketplace link, where available.
• Products or brands required.
• Estimated quantity.
• Estimated monthly purchasing volume.
• Preferred shipping method.
• Delivery destination.
Our Business Sales team will review the enquiry and respond with availability, pricing, and applicable conditions.
BUSINESS INFORMATION
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
AUTHENTICITY GUARANTEE
K-Beautys is committed to supplying authentic Korean beauty products sourced through trusted commercial channels.
OUR SOURCING APPROACH
Depending on the product and brand, products may be sourced through:
• Manufacturers.
• Authorised distributors.
• Established Korean suppliers.
• Approved wholesalers.
• Verified fulfilment partners.
• Other trusted commercial channels.
We do not knowingly sell counterfeit products.
DIRECT FULFILMENT FROM KOREA
Orders are fulfilled and dispatched through our fulfilment partner in Seoul, Republic of Korea.
This provides customers with access to Korean skincare, cosmetics, personal-care products, and beauty essentials supplied through established Korean channels.
PACKAGING CHANGES
Korean beauty brands frequently update:
• Packaging.
• Labels.
• Logos.
• Ingredient lists.
• Product design.
• Promotional packaging.
• Manufacturing locations.
• Product quantities.
The packaging received may therefore differ from the image displayed on our website.
A packaging difference does not automatically mean that the product is counterfeit.
REGIONAL PACKAGING
The same product may have different packaging for different markets.
Differences may include:
• Korean or English text.
• Importer labels.
• Barcode numbers.
• Regulatory labels.
• Product names.
• Package colours.
• Promotional stickers.
• Ingredient formatting.
BATCH CODES AND EXPIRY INFORMATION
Batch codes, manufacturing dates, and expiry dates may appear in different formats depending on the manufacturer.
Some Korean products display the manufacturing date, while others display the expiry date or recommended use-by period after opening.
Customers should carefully read the wording printed beside the date.
PRODUCT FORMULATION
Manufacturers may update formulations or ingredients without prior notice.
Customers should review the ingredient information printed on the product received before use, especially when they have allergies or sensitivities.
CONCERNS ABOUT AUTHENTICITY
Customers who have a genuine concern regarding a product should contact Customer Care and provide:
• Order number.
• Product name.
• Clear photographs of the front and back.
• Photographs of the barcode.
• Photographs of the batch code.
• Photographs of the packaging.
• A clear explanation of the concern.
We will review the information and, where appropriate, consult the supplier or fulfilment partner.
PRODUCT PURCHASED FROM ANOTHER SELLER
We can only review products purchased directly through the official K-Beautys website.
We cannot verify or accept responsibility for products purchased through unauthorised third-party sellers.
CONTACT US
Email:
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp:
+971 50 500 3954
PAYMENT METHODS
K-Beautys provides secure online payment options for eligible customers.
Available payment methods are displayed during checkout and may vary depending on the customer’s country, currency, order value, and payment-provider availability.
AVAILABLE PAYMENT OPTIONS
Depending on availability, payment methods may include:
• Visa.
• Mastercard.
• American Express.
• Debit cards.
• Credit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Shop Pay.
• Other payment options displayed during checkout.
The appearance of a payment method on this page does not guarantee that it will be available for every customer or every transaction.
SECURE PAYMENT PROCESSING
Payments are processed through secure third-party payment providers.
K-Beautys does not directly store complete payment-card details on its servers.
Payment providers may use encryption, fraud detection, identity verification, and other security measures.
PAYMENT AUTHORISATION
An order will be processed only after payment has been successfully authorised.
A payment may be declined because of:
• Incorrect card details.
• Insufficient funds.
• An expired card.
• Bank security restrictions.
• Online or international payment restrictions.
• Address-verification failure.
• Fraud-prevention checks.
• Payment-provider restrictions.
When payment is declined, please contact your bank or select another available payment method.
CURRENCY
Prices may be displayed in different currencies according to the customer’s location, selected market, or website settings.
The final amount and currency charged will be displayed during checkout.
Your bank or payment provider may apply:
• Currency-conversion charges.
• International transaction fees.
• Cross-border processing fees.
• Exchange-rate differences.
These charges are controlled by the bank or payment provider and are not collected by K-Beautys.
PAYMENT VERIFICATION
Some orders may require additional verification to protect customers and prevent fraud.
We may request confirmation of:
• Customer identity.
• Billing information.
• Delivery information.
• Payment authorisation.
• Other transaction details.
Orders may be delayed or cancelled when verification cannot be completed.
PAYMENT CHARGES
Customers must pay the total amount shown during checkout.
Additional customs duties, import taxes, VAT, GST, brokerage charges, or local government fees may apply after shipment and are governed by the destination country.
PAYMENT RECEIPT
An order-confirmation email will normally be sent after the order is placed.
The confirmation email does not guarantee acceptance or fulfilment of the order.
We reserve the right to cancel or refund an order in cases including:
• Pricing errors.
• Product unavailability.
• Suspected fraud.
• Payment failure.
• Delivery restrictions.
• Legal or regulatory restrictions.
REFUNDS
Approved refunds are normally returned to the original payment method.
The time required for the refund to appear depends on the payment provider, card issuer, or bank.
K-Beautys cannot control processing times after a refund has been submitted to the payment provider.
PAYMENT SUPPORT
For assistance, provide your order number and a brief explanation of the payment issue.
Do not send complete card numbers, security codes, passwords, or online-banking credentials.
Email:
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp:
+971 50 500 3954