Track Your Order
TRACK YOUR ORDER
Track the latest delivery status of your K-Beautys order using the tracking number provided in your shipping confirmation email.
HOW TO FIND YOUR TRACKING NUMBER
Once your order has been processed and dispatched, we will send a shipping confirmation email to the email address used during checkout.
The email will normally include:
• Your tracking number
• Courier or delivery partner
• Tracking link
• Dispatch information
Please also check your spam, junk, promotions, or updates folders if you cannot find the shipping confirmation email.
WHEN WILL TRACKING BECOME ACTIVE?
Tracking information may take between 24 and 48 hours to become active after your order has been dispatched.
A tracking number may be created before the courier scans and collects the parcel. During this period, the tracking page may show messages such as:
• Tracking number not found
• Shipment information received
• Label created
• Awaiting parcel
• Pending courier collection
This does not necessarily mean there is a problem with your shipment.
TRACKING YOUR ORDER
To track your order:
- Open your shipping confirmation email.
- Copy your tracking number.
- Click the tracking link provided in the email.
- Enter your tracking number on the courier’s website where required.
You may also contact Customer Care if you are unable to locate your tracking information.
WHY HAS MY TRACKING NOT UPDATED?
International tracking may not update continuously while the parcel is:
• Travelling between courier facilities
• Being transported between countries
• Waiting for customs clearance
• Transferred to a local delivery company
• Moving during weekends or public holidays
• Awaiting the next courier scan
Tracking may remain unchanged for several days during international transit.
DELIVERY TIME
Estimated delivery times vary according to:
• Destination country
• Shipping method
• Courier availability
• Customs clearance
• Local delivery conditions
• Public holidays
• Weather conditions
• Transportation disruptions
Typical international delivery may take approximately 5 to 14 business days after dispatch.
Some destinations may require additional time.
Delivery estimates are not guaranteed and do not include delays caused by customs authorities, couriers, governments, weather, or other circumstances outside our reasonable control.
CUSTOMS CLEARANCE
International shipments may be inspected or held by customs authorities in the destination country.
Customs or the courier may contact you and request:
• Identification documents
• Address verification
• Tax number
• Import permit
• Proof of purchase
• Payment of customs duties or taxes
• Additional information required for clearance
Customers are responsible for responding promptly to customs or courier requests.
Failure to provide the requested information or payment may result in delay, return, abandonment, or destruction of the shipment.
CUSTOMS DUTIES AND IMPORT TAXES
Your order may be subject to:
• Customs duties
• Import taxes
• VAT
• GST
• Brokerage fees
• Clearance charges
• Local government fees
Unless clearly included during checkout, these charges are the customer’s responsibility.
K-Beautys does not control the amount charged by customs authorities, governments, or couriers.
DELIVERY ATTEMPTS
The courier may make one or more delivery attempts.
When delivery is unsuccessful, the courier may:
• Attempt delivery again
• Contact you by phone or email
• Leave a delivery notice
• Hold the parcel at a collection point
• Return the parcel to the sender
Customers are responsible for monitoring tracking updates and responding to courier communications.
INCORRECT OR INCOMPLETE ADDRESS
Customers must provide a complete and accurate delivery address during checkout.
This includes:
• Full recipient name
• Building or villa number
• Apartment, unit, or floor number
• Street name
• Area or district
• City
• State or province where applicable
• Postal or ZIP code
• Country
• Valid telephone number
K-Beautys is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer.
Additional shipping, return, storage, customs, or re-delivery costs may be charged to the customer.
CHANGING YOUR DELIVERY ADDRESS
Contact Customer Care immediately when you need to change your delivery address.
We may be able to update the address before the order enters fulfilment.
Once the order has been processed, dispatched, or transferred to the courier, an address change cannot be guaranteed.
You may need to contact the courier directly to request an address correction.
ORDER MARKED AS DELIVERED BUT NOT RECEIVED
When tracking shows that your parcel has been delivered but you cannot locate it, please:
- Check around the delivery location.
- Check with household members, reception, security, neighbours, or building management.
- Review any delivery photographs or courier notifications.
- Contact the local courier using your tracking number.
- Confirm that the delivery address entered during checkout was correct.
- Contact K-Beautys Customer Care when further assistance is required.
Please report the issue as soon as possible after the tracking status changes to delivered.
DELIVERY DELAY
Before contacting Customer Care regarding a delay, please check:
• The latest tracking update
• The estimated delivery period
• Whether customs requested information
• Whether the courier attempted delivery
• Whether the parcel is held at a collection point
• Whether there are local holidays or transportation disruptions
When the estimated delivery period has passed and no meaningful tracking update is available, please contact us.
LOST SHIPMENT
A shipment is not automatically considered lost because tracking has not updated for several days.
We may ask the courier or fulfilment partner to investigate.
Courier investigations may take several business days or longer, depending on the destination and shipping provider.
A replacement or refund will be considered only after the available shipping records and investigation results have been reviewed.
RETURNED SHIPMENTS
A parcel may be returned because of:
• Incorrect address
• Incomplete address
• Failed delivery attempts
• Customer refusal
• Unpaid customs charges
• Failure to complete customs clearance
• Failure to collect the parcel
• Import restrictions
• Courier or customs instructions
When a parcel is returned due to customer action or missing information, original shipping charges and any return, customs, storage, or handling costs may be deducted from the refund.
Re-shipping charges may apply when the customer requests another delivery attempt.
DAMAGED PACKAGE
When your package arrives damaged:
• Take clear photographs before opening it
• Photograph the outer packaging
• Photograph the shipping label
• Photograph the damaged products
• Keep all packaging and products
• Contact Customer Care as soon as possible
Do not discard the packaging while the issue is being reviewed.
CONTACT CUSTOMER CARE
For assistance with tracking or delivery, please provide:
• Full name
• Order number
• Tracking number
• Delivery country
• Email address used during checkout
• Screenshot of the latest tracking update
• A brief explanation of the issue
Email:
care@k-beautys.shop
care@k-beautys.online
Phone / WhatsApp:
+971 50 500 3954