Yes. We aim to supply genuine Korean beauty products sourced through trusted manufacturers, established Korean suppliers, authorised distributors, approved wholesalers and verified fulfilment partners.

We do not knowingly sell counterfeit, imitation or replica products. Please review our Authenticity Guarantee for further information.

Orders are fulfilled and dispatched through our fulfilment partner in Seoul, Republic of Korea.

Direct fulfilment from Korea provides customers with access to a broad selection of Korean skincare, cosmetics and beauty products.

Yes. K-Beautys ships to most eligible countries worldwide.

Shipping availability depends on courier coverage, destination-country regulations, customs requirements and product restrictions.

Orders are normally processed within 1 to 3 business days after successful payment confirmation.

Processing may take longer during weekends, Korean public holidays, promotional periods or unusually high order volumes.

Typical international delivery may take approximately 5 to 14 business days after dispatch.

Some destinations may take longer because of customs clearance, courier conditions, public holidays, weather or transportation disruptions. Delivery estimates are not guaranteed.

Once your order has been dispatched, we will normally send a shipping confirmation email to the email address used during checkout.

The email may include your tracking number, courier name and tracking link. You can also visit our Track Your Order page.

Tracking information may take between 24 and 48 hours to become active after dispatch.

A tracking number may be created before the courier physically scans or collects the parcel. Please check again later.

International tracking may temporarily stop updating while a parcel is:

• Travelling between countries
• Moving between courier facilities
• Awaiting customs clearance
• Being transferred to a local delivery partner
• Moving during weekends or public holidays

A temporary pause does not necessarily mean that the shipment is lost.

International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, clearance charges or other government fees.

Unless clearly included during checkout, these charges are the customer’s responsibility.

K-Beautys does not control the amounts charged by customs authorities, governments or couriers.

Customs authorities or the courier may request identification, address confirmation, a tax number, proof of purchase, an import permit or payment of applicable charges.

Customers must respond promptly. Failure to complete customs clearance may result in delay, return, abandonment or destruction of the shipment.

Available payment methods are displayed during checkout and may vary by country, currency and payment-provider availability.

Depending on availability, options may include major credit cards, debit cards, PayPal, Apple Pay, Google Pay, Shop Pay and other supported methods.

Payments are processed securely through Shopify and approved third-party payment providers.

K-Beautys does not directly store your complete card number, card security code or online-banking password.

Our store’s base currency is United States Dollars.

Prices may be displayed in another supported currency according to your location, selected market or currency selection.

The final currency and total amount will be displayed during checkout.

Payments may be declined because of incorrect card information, insufficient funds, an expired card, billing-address mismatch, bank restrictions, international-payment restrictions or fraud-prevention checks.

Please contact your bank or use another available payment method.

Contact Customer Care immediately after placing your order.

We may be able to cancel an order before processing begins. Cancellation cannot be guaranteed once the order has entered fulfilment or has been dispatched.

Contact Customer Care immediately when you need to correct your delivery address.

A change may be possible before the order enters fulfilment. Once the parcel has been processed or dispatched, an address change cannot be guaranteed.

Customers are responsible for providing complete and accurate shipping details.

Additional shipping, storage, return, customs, handling or re-delivery charges caused by incorrect information may be charged to the customer.

Eligible products may be returned according to our Return and Refund Policy.

Products must normally be unopened, unused, undamaged and in their original saleable packaging.

Contact Customer Care before returning anything. Unauthorised returns may not be accepted.

For hygiene, health and safety reasons, opened, used or tested skincare, cosmetics and personal-care products cannot normally be returned.

An exception may apply when a product is confirmed to be damaged, defective or supplied incorrectly.

Individual results vary from person to person.

A product is not considered defective solely because it does not suit your skin type, personal preference, colour expectation or sensitivity.

Review the ingredients and perform a patch test before full use.

Contact Customer Care as soon as possible and provide:

• Your order number
• Photographs of the outer parcel
• Photographs of the shipping label
• Photographs or video showing the damaged product
• A clear description of the problem

Keep the product and all original packaging until the case has been reviewed.

Contact Customer Care with your order number and clear photographs of the product received, packaging, barcode and shipping label.

We will review the case and provide an appropriate resolution.

Report missing items within 7 days of delivery.

Provide photographs of the parcel, shipping label, internal packaging and all products received.

Approved refunds are normally returned to the original payment method used for the purchase.

The time required for the refund to appear depends on your bank, card issuer or payment provider.

Korean beauty brands may update packaging, labels, logos, barcodes, product design, ingredients or promotional packaging without prior notice.

Genuine products may also have different packaging for different markets. A packaging difference does not automatically mean the product is counterfeit.

No. Not every genuine Korean beauty product is supplied with external plastic wrapping, shrink film or a tamper-evident seal.

Sealing and packaging methods vary according to the brand and product.

Contact Customer Care and provide your order number, product name and clear photographs of the product, outer box, barcode, batch code and seal where applicable.

Keep the product and all packaging while the concern is being reviewed.

No. Information on our website is provided for general informational and product-description purposes only.

It is not medical advice and does not replace consultation with a qualified healthcare professional or dermatologist.

Review the ingredient list and usage instructions printed on the product.

Perform a patch test before full use, especially if you have sensitive skin, allergies or a history of reactions.

Stop using the product and seek professional advice if irritation occurs.

Yes. We welcome enquiries from retailers, distributors, wholesalers, salons, pharmacies, ecommerce businesses, marketplace sellers and corporate buyers.

Please visit our Wholesale & Bulk Orders page for further information.

Email: care@k-beautys.shop

Email: care@k-beautys.online

Phone / WhatsApp: +971 50 500 3954

For an existing order, include your full name, order number and a brief explanation of your enquiry.