Contact Us
CONTACT US
We are here to assist with product enquiries, orders, payments, shipping, returns, refunds, wholesale purchasing, and general customer support.
CUSTOMER CARE
Email:
Phone / WhatsApp:
CUSTOMER CARE HOURS
Monday to Friday
9:00 a.m. to 5:00 p.m.
United Arab Emirates time
Messages received outside normal working hours will be reviewed on the next business day.
ORDER ENQUIRIES
For questions about an existing order, please provide:
• Full name.
• Order number.
• Email address used during checkout.
• Delivery country.
• A brief description of the enquiry.
TRACKING AND DELIVERY
For tracking or delivery enquiries, please provide:
• Order number.
• Tracking number.
• Delivery address.
• Screenshot of the latest tracking update, where available.
DAMAGED, INCORRECT OR MISSING PRODUCTS
Please provide:
• Order number.
• Product name.
• Clear photographs of the outer parcel.
• Clear photographs of the shipping label.
• Photographs or video showing the product and issue.
• A brief explanation of what happened.
Please keep the product and all original packaging until the case has been reviewed.
RETURNS AND REFUNDS
Before requesting a return, please review our Return and Refund Policy.
For hygiene and safety reasons, opened or used cosmetics and personal-care products cannot normally be returned unless damaged, defective, or supplied incorrectly.
PAYMENT ENQUIRIES
For payment assistance, please provide your order number and a brief description of the issue.
Do not send:
• Complete payment-card numbers.
• Card security codes.
• Online-banking passwords.
• One-time passwords.
• Other confidential banking credentials.
WHOLESALE AND BULK ORDERS
We welcome enquiries from:
• Wholesalers.
• Distributors.
• Retail stores.
• Pharmacies.
• Beauty salons.
• Spas.
• Clinics.
• Ecommerce businesses.
• Marketplace sellers.
• Corporate buyers.
Please include:
• Company name.
• Contact person.
• Country.
• Business type.
• Website or marketplace link, where available.
• Products or brands required.
• Estimated quantities.
• Estimated monthly purchasing volume.
• Preferred shipping method.
• Delivery destination.
HEAD OFFICE
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
FULFILMENT CENTRE
Orders are fulfilled and dispatched through our fulfilment partner located at:
4–6P, 55, Sapyeong-daero 55-gil
Seocho-gu
Seoul
Republic of Korea
IMPORTANT NOTICE
Our fulfilment centre is not a customer-service location and does not accept customer visits or unauthorised returns.
Do not send any return parcel without receiving return instructions and approval from Customer Care.