Refund policy
Return & Refund Policy
Effective Date: 20/july/2026
Thank you for shopping with K-Beautys.
Your satisfaction is important to us. We are committed to supplying genuine Korean skincare, cosmetics, and beauty products sourced from trusted manufacturers and authorized distributors. If you are not completely satisfied with your purchase, please read this Return & Refund Policy carefully.
This policy applies to all purchases made through our website and is intended to comply with applicable consumer protection laws in the countries where we operate. Where local consumer laws provide additional rights, those rights will apply in addition to this policy.
1. Eligibility for Returns
You may request a return if:
• You received the wrong product.
• Your order arrived damaged during transit.
• The product has a manufacturing defect.
• The product is incomplete or missing items.
• The product is significantly different from the description shown on our website.
• The product remains unopened, unused, in its original packaging, with all seals intact, and is returned within the applicable return period.
Products must be returned in the same condition in which they were received.
We reserve the right to refuse returns that do not meet these requirements.
2. Return Period
Return requests must be submitted within 14 days after delivery unless a longer period is required under the consumer protection laws of your country or state.
Returned products must be shipped back within the timeframe provided by our Customer Care team after your return request has been approved.
3. Non-Returnable Items
For hygiene, safety, and quality assurance reasons, we cannot accept returns of:
• Opened skincare products.
• Opened cosmetic products.
• Used beauty products.
• Products with broken safety seals.
• Personal care items that have been opened.
• Gift cards.
• Digital products.
• Promotional or complimentary items.
• Clearance or final sale products unless required by law.
• Products damaged due to misuse, negligence, improper storage, or accidental damage after delivery.
4. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
• Your order number.
• Photographs of the shipping box.
• Photographs of the shipping label.
• Clear photographs of the affected products.
• A brief description of the issue.
We may request additional information before approving a replacement or refund.
Depending on the circumstances, we may offer:
• A replacement product.
• Store credit.
• A partial refund.
• A full refund.
The appropriate resolution will be determined after reviewing your claim.
5. Products Damaged During Shipping
If your parcel appears visibly damaged upon delivery, we recommend taking photographs before opening the package whenever possible.
Visible shipping damage should be reported to both the delivery carrier and our Customer Care team as soon as possible.
Failure to notify us promptly may affect our ability to submit claims with the courier.
6. Manufacturing Defects
If a product has a verified manufacturing defect, we will, at our discretion:
• Replace the item.
• Issue store credit.
• Refund the purchase price.
Normal variations in packaging, manufacturer updates, color differences caused by screen settings, or minor cosmetic imperfections to external packaging do not constitute manufacturing defects.
7. How to Request a Return
To request a return, please contact our Customer Care team before sending any products back.
Include:
• Order Number
• Full Name
• Email Address
• Reason for Return
• Supporting photographs if applicable
Returns sent without prior authorization may not be accepted.
8. Return Shipping
Once your return request has been approved, we will provide instructions on how and where to return your item.
Customers are responsible for return shipping costs unless:
• The wrong product was delivered.
• The product arrived damaged.
• The product has a verified manufacturing defect.
• The return is required under applicable consumer protection laws.
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost during transit.
9. Inspection of Returned Products
All returned products are inspected upon arrival.
If the returned item meets the conditions of this policy, your refund, replacement, or store credit will be processed.
If the returned item shows signs of use, damage caused after delivery, missing parts, broken seals, or does not meet our return requirements, the return may be refused or a partial refund may be issued where permitted by law.
10. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by law.
Refunds normally include the purchase price of the returned product.
Original shipping charges are generally non-refundable unless:
• The wrong item was supplied.
• The product was defective.
• The item was damaged during shipping.
• We are legally required to refund shipping charges.
Depending on your payment provider, refunds may take between 5 and 15 business days to appear on your statement.
11. Partial Refunds
A partial refund may be issued if:
• Only part of the order is returned.
• Some products in the order are eligible for return while others are not.
• The returned item is not in its original condition for reasons not caused by us.
• The product has minor damage caused after delivery.
Where permitted by law, the refund amount may be reduced to reflect the reduction in value of the returned goods.
12. Exchanges
We currently offer exchanges only for products that arrive:
• Damaged.
• Defective.
• Incorrect.
If you wish to receive a different product, shade, size, or variation, please place a new order after your approved return has been processed.
13. Order Cancellations
Orders may be cancelled before they enter processing.
Once an order has been processed, packed, prepared for export, or handed to the courier, cancellation may no longer be possible.
If cancellation is approved before shipment, a full refund will be issued to the original payment method.
14. Refused Deliveries
If a shipment is refused by the customer or cannot be delivered due to:
• Incorrect shipping information.
• Failure to collect the parcel.
• Failure to pay import duties or taxes.
• Failure to comply with local customs requirements.
Any refund may be reduced by return shipping costs, customs charges, handling fees, and any other costs incurred by K-Beautys, unless prohibited by applicable law.
15. Customs Duties and Import Taxes
International customers are responsible for any customs duties, VAT, GST, import taxes, brokerage fees, or other government charges imposed by their country.
These charges are not included in the product price or shipping cost unless clearly stated during checkout.
Refusal to pay customs charges does not automatically qualify for a full refund.
16. Chargebacks
If you experience a problem with your order, we encourage you to contact our Customer Care team before initiating a chargeback with your payment provider.
Fraudulent or abusive chargebacks may be disputed using available order records, delivery confirmations, correspondence, and other supporting documentation.
Legitimate consumer rights under applicable law are not affected by this policy.
17. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights that cannot legally be excluded under the consumer protection laws applicable in your country, state, or region.
Where local laws provide consumers with additional rights, including rights relating to refunds, replacements, repairs, cancellations, or statutory warranties, those rights will apply in addition to this policy.
18. Product Authenticity
K-Beautys sells only authentic Korean beauty, skincare, and cosmetic products sourced from authorized manufacturers, official distributors, and trusted supply partners.
Manufacturer packaging, branding, ingredients, formulations, and product appearance may change from time to time without prior notice. Such changes do not affect the authenticity of the product and do not qualify as defects.
19. Product Suitability
Customers are responsible for reviewing product descriptions, ingredient lists, usage instructions, and allergy information before placing an order.
If you have sensitive skin, allergies, or medical conditions, we recommend performing a patch test or consulting a qualified healthcare professional before using any skincare or cosmetic product.
K-Beautys is not responsible for allergic reactions, skin sensitivities, misuse of products, or individual results.
20. Limitation of Liability
To the maximum extent permitted by applicable law, K-Beautys shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase or use of products sold through our website.
Our total liability for any claim relating to an order shall not exceed the amount paid for the product giving rise to the claim, except where otherwise required by law.
21. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or legal requirements.
The latest version will always be published on our website with the updated Effective Date.
Continued use of our website following any changes constitutes acceptance of the revised policy.
22. Contact Us
Customer Care
Phone / WhatsApp
Head Office
K-Beautys
Operated by Ubiquitous FZE
Sharjah Research, Technology and Innovation Park (SRTIP)
Block B, B45-077
Sharjah
United Arab Emirates
Fulfilment Centre
Orders are fulfilled and dispatched from our fulfilment partner located at:
4–6P, 55, Sapyeong-daero 55-gil
Seocho-gu
Seoul
Republic of Korea
Wholesale & Bulk Orders
We welcome enquiries from wholesalers, distributors, retailers, pharmacies, beauty salons, spas, clinics, ecommerce businesses, and marketplace sellers throughout the Middle East and international markets.
We offer:
• Wholesale pricing
• Bulk purchasing
• Distributor partnerships
• Retail supply
• Business quotations
• Long-term supply agreements
For wholesale enquiries, please contact:
Please include:
• Company Name
• Country
• Business Type
• Products or Brands of Interest
• Estimated Monthly Purchase Quantity
Our Business Sales team will respond with pricing, product availability, and partnership opportunities.