Authenticity Guarantee
AUTHENTICITY GUARANTEE
K-Beautys is committed to supplying authentic Korean beauty products sourced through trusted commercial channels.
We do not knowingly sell counterfeit, imitation, replica, or unauthorised products.
OUR SOURCING STANDARDS
Depending on the brand and product, items sold by K-Beautys may be sourced through:
• Korean manufacturers
• Authorised distributors
• Established suppliers
• Approved wholesalers
• Verified fulfilment partners
• Other trusted commercial channels
We carefully select our sourcing and fulfilment partners to help ensure that products are genuine and suitable for sale.
DIRECT FULFILMENT FROM KOREA
Orders are fulfilled and dispatched through our fulfilment partner in Seoul, Republic of Korea.
Direct fulfilment from Korea allows customers to access a wide range of Korean skincare, cosmetics, personal-care products, and beauty essentials through established Korean supply channels.
PRODUCT PACKAGING MAY CHANGE
Korean beauty brands may update their products and packaging without prior notice.
Changes may include:
• Packaging design
• Box shape
• Label design
• Logo placement
• Product name
• Barcode
• Colour
• Font
• Promotional stickers
• Language
• Product quantity
• Ingredient information
• Manufacturing location
• Applicator design
• Product formulation
The product received may therefore look different from the image shown on our website.
A packaging difference does not automatically mean that a product is counterfeit.
REGIONAL PACKAGING DIFFERENCES
The same genuine product may be produced or packaged differently for different countries or markets.
Differences may include:
• Korean-only packaging
• English packaging
• Additional importer labels
• Market-specific barcodes
• Local regulatory labels
• Different warning statements
• Different ingredient formatting
• Different product names
• Promotional or limited-edition packaging
Products may also include additional labels applied by distributors, customs authorities, or importers.
BATCH CODES
Genuine products may display batch codes in different formats depending on the manufacturer.
Batch codes may be:
• Printed
• Embossed
• Engraved
• Stamped
• Applied using ink
• Located on the outer box
• Located on the product container
• Located on the bottom, side, or seal
The appearance and location of a batch code may change between production runs.
MANUFACTURING AND EXPIRY DATES
Korean products may display:
• Manufacturing date
• Expiry date
• Best-before date
• Recommended use-by date
• Period-after-opening symbol
Date formats may differ from those commonly used in other countries.
Customers should carefully read the wording printed beside the date.
Where the label is unclear, Customer Care may help review the information, but the manufacturer’s printed information remains the primary reference.
INGREDIENT CHANGES
Manufacturers may update ingredients or formulations without prior notice.
The ingredient list displayed on our website may be based on information available at the time the product was listed.
Customers should always review the ingredient list printed on the product received before use.
This is especially important for customers with:
• Allergies
• Sensitive skin
• Medical conditions
• Pregnancy-related concerns
• Ingredient restrictions
• Previous reactions to skincare or cosmetics
PRODUCT COLOUR, TEXTURE AND SCENT
Minor differences may occur between production batches.
These differences may include:
• Colour
• Texture
• Thickness
• Fragrance
• Packaging shade
• Print quality
• Fill level
Minor variations do not automatically indicate that a product is defective or counterfeit.
STORAGE AND TRANSPORT
The appearance or texture of certain products may temporarily change due to temperature, transport, storage, or weather conditions.
Examples may include:
• Thickening in cold conditions
• Softening in heat
• Temporary separation
• Condensation
• Minor changes in texture
Customers should follow the storage instructions printed on the product.
Do not use a product when the seal is broken, the product appears contaminated, or there is a clear sign of damage or deterioration.
SEALED PRODUCTS
Where applicable, products may include:
• Inner seals
• Outer seals
• Shrink wrapping
• Tamper-evident stickers
• Protective caps
• Box seals
Not all genuine Korean beauty products are supplied with external plastic wrapping or tamper seals.
The absence of shrink wrapping or an external seal does not automatically mean that the product has been opened or is not genuine.
SAMPLES, PROMOTIONAL ITEMS AND FREE GIFTS
Samples, promotional products, or free gifts may have different packaging from full-size retail products.
They may include wording such as:
• Sample
• Not for sale
• Tester
• Promotional item
• Free gift
These items may not include the same outer packaging as standard retail products.
HOW TO REPORT AN AUTHENTICITY CONCERN
Customers who have a genuine concern about the authenticity of a product purchased directly from K-Beautys should contact Customer Care.
Please provide:
• Full name
• Order number
• Product name
• Clear photograph of the front of the product
• Clear photograph of the back of the product
• Photograph of the outer box
• Photograph of the barcode
• Photograph of the batch code
• Photograph of the seal, where applicable
• Photograph of the product texture, where relevant
• A detailed explanation of the concern
Do not dispose of the product or packaging while the case is being reviewed.
OUR REVIEW PROCESS
After receiving the required information, we may:
• Review the order record
• Check product and batch information
• Compare the item with supplier records
• Contact the supplier
• Contact the fulfilment partner
• Request additional photographs
• Request return of the product
• Request information from the manufacturer
The review period may vary depending on the product, supplier, and information available.
AVAILABLE RESOLUTIONS
When a product is confirmed to be incorrect, defective, or not genuine, we may offer an appropriate resolution in accordance with our Return and Refund Policy.
Depending on the circumstances, this may include:
• Replacement
• Refund
• Store credit
• Return instructions
• Another reasonable solution
A refund or replacement will not be issued solely because packaging differs from an online image when the product is confirmed to be genuine.
PRODUCTS PURCHASED FROM OTHER SELLERS
Our authenticity guarantee applies only to products purchased directly through the official K-Beautys website.
We cannot verify, investigate, refund, replace, or accept responsibility for products purchased from:
• Third-party websites
• Unauthorised sellers
• Social-media sellers
• Marketplaces
• Physical shops
• Other retailers
• Private individuals
Customers should contact the original seller regarding products not purchased directly from K-Beautys.
CUSTOMER RESPONSIBILITY
Customers should:
• Purchase only through the official K-Beautys website
• Review product details before ordering
• Check the product after delivery
• Keep the original packaging
• Follow storage instructions
• Check ingredients before use
• Perform a patch test where appropriate
• Stop using the product if irritation occurs
• Report genuine concerns promptly
CONTACT CUSTOMER CARE
Email:
Phone / WhatsApp:
Please include your order number and all relevant photographs when reporting an authenticity concern.